Cancel a booking

You may change your mind anytime and cancel for any reason but you must know that any cancellation is subject to a cancellation fee.

The cancellation fee can be between 50 euro/usd and up to 100% of the cruise value.

The cancellation policy is different from one cruise line to another and is calculated according to the time between the cancellation day and the embarkation day.

So later you cancel, the higher the fee.

Below the cancellation policy for each cruise line:

For cruises shorter than 14 nights:

If the cancellation is made with: The cancellation fee is:
60+ days before deparure 50 euro/usd per person
59 – 30 days before deparure 25% from the total fare
29 – 22 days before deparure 40% from the total fare
21 – 15 days before deparure 60% from the total fare
14 – 6 days before deparure 80% from the total fare
5 – 0 days before deparure 100% from the total fare

For cruises shorter longer than 15 nights:

If the cancellation is made with: The cancellation fee is:
90+ days before deparure 50 euro/usd per person
89 - 60 days before deparure 25% from the total fare
59 - 52 days before deparure 40% from the total fare
51 – 35 days before deparure 60% from the total fare
34 - 15 days before deparure 80% from the total fare
14 - 0 days before deparure 100% from the total fare

For bookings made at "Comfort" and "Deluxe" category:

If the cancellation is made with: The cancellation fee is:
45+ days before deparure 50 euro/usd per person
45 – 30 days before deparure 25% from the total fare
29 - 15 days before deparure 50% from the total fare
14 - 5 days before deparure 75% from the total fare
4 - 0 days before deparure 100% from the total fare

For bookings made at "Basic" category:

If the cancellation is made with: The cancellation fee is:
45+ days before deparure 25% from the total fare
44 - 30 days before deparure 50% from the total fare
29 - 15 days before deparure 75% from the total fare
14 - 0 days before deparure 100% from the total fare

For bookings made at "Last Minute" category:

If the cancellation is made with: The cancellation fee is:
  any day before departure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
96+ days before deparure 25 euro/usd per person
95 – 65 days before deparure 80 euro/usd per person
64 – 50 days before deparure 15% from the total fare
49 – 35 days before deparure 25% from the total fare
34 – 12 days before deparure 50% from the total fare
11 – 0 days before deparure 100% from the total fare

For departures during Winter Holidays  (Christmas or New Year's Eve):

If the cancellation is made with: The cancellation fee is:
96+ days before deparure 25 euro/usd per person
95 – 65 days before deparure 15% from the total fare
64 – 35 days before deparure 50% from the total fare
34 – 20 days before deparure 75% from the total fare
19 – 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
129+ days before deparure 45 euro/usd per person
129 – 96 days before deparure 25% from the total fare
95 – 66 days before deparure 50% from the total fare
65 – 36 days before deparure 75% from the total fare
35 – 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
41+ days before deparure 50 euro/persoana
40 - 29 days before deparure 33% from the total fare
29 – 14 days before deparure 67% from the total fare
13 – 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
31+ days before deparure 250 euro
30 – 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
74+ days before deparure 25% from the total fare
73 - 43 days before deparure 50% from the total fare
42 - 22 days before deparure 75% from the total fare
21 - 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
60+ days before deparure 10% from the total fare
59 - 45 days before deparure 25% from the total fare
44 - 15 days before deparure 50% from the total fare
15 - 8 days before deparure 75% from the total fare
7 - 0 days before deparure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
58+ days before deparure 25% from the total fare
57 - 42 days before deparure 45% from the total fare
41 - 16 days before deparure 75% from the total fare
15 - 7 days before deparure 90% from the total fare
6 - 0 days before deparure 100% from the total fare

For cruises shorter than 14 nights:

If the cancellation is made with: The cancellation fee is:
121+ days before deparure 10% from the total fare
120 - 46 days before deparure 20% from the total fare
45 - 22 days before deparure 50% from the total fare
21 - 0 days before deparure 100% from the total fare

For cruises longer than 15 nights:

If the cancellation is made with: The cancellation fee is:
151+ days before deparure 10% from the total fare
150 - 76 days before deparure 20% from the total fare
75 - 46 days before deparure 50% from the total fare
45 - 22 days before deparure 75% from the total fare
21 - 0 days before deparure 100% from the total fare