Cancel a booking

You may change your mind anytime and cancel for any reason but you must know that any cancellation is subject to a cancellation fee.

The cancellation fee can be between 50 euro/usd and up to 100% of the cruise value.

The cancellation policy is different from one cruise line to another and is calculated according to the time between the cancellation day and the embarkation day.

So later you cancel, the higher the fee.

Below the cancellation policy for each cruise line:

For cruises shorter than 14 nights:

If the cancellation is made with: The cancellation fee is:
60+ days before departure 50 euro per person
59 – 30 days before departure 25% from the total fare
29 – 22 days before departure 40% from the total fare
21 – 15 days before departure 60% from the total fare
14 – 6 days before departure 80% from the total fare
5 – 0 days before departure 100% from the total fare

For cruises shorter longer than 15 nights:

If the cancellation is made with: The cancellation fee is:
90+ days before departure 50 euro per person
89 - 60 days before departure 25% from the total fare
59 - 52 days before departure 40% from the total fare
51 – 35 days before departure 60% from the total fare
34 - 15 days before departure 80% from the total fare
14 - 0 days before departure 100% from the total fare

For cruise around the world (including segments):

If the cancellation is made with: The cancellation fee is:
60+ days before departure 15% from the total fare
59 - 10 days before departure 75% from the total fare
9 - 0 days before departure 100% from the total fare

For bookings at Yacht Club:

If the cancellation is made with: The cancellation fee is:
120+ days before departure 100 euro per person
119 - 90 days before departure 25% from the total fare
89 - 60 days before departure 40% from the total fare
59 - 30 days before departure 60% from the total fare
29 - 15 days before departure 80% from the total fare
14 - 0 days before departure 100% from the total fare

For bookings made at "MyCruise" or "All Inclusive" category:

If the cancellation is made with: The cancellation fee is:
45+ days before departure 50 euro per person
45 – 30 days before departure 25% from the total fare
29 - 15 days before departure 50% from the total fare
14 - 6 days before departure 75% from the total fare
5 - 0 days before departure 100% from the total fare

For cruise around the world (including segments):

If the cancellation is made with: The cancellation fee is:
90+ days before departure 15% from the total fare
89 - 45 days before departure 25% from the total fare
44 - 28 days before departure 40% from the total fare
27 - 20 days before departure 60% from the total fare
19 - 14 days before departure 75% from the total fare
13 - 10 days before departure 80% from the total fare
9 - 0 days before departure 100% from the total fare

For bookings made at "Last Minute" category:

If the cancellation is made with: The cancellation fee is:
  any day before the start of the trip 100% from the total fare

For bookings that contain cruise and flight, the cancellation penalties are calculated for each travel service as follows:

  • for the cruise the penalties will be calculated based on the information presented in the tables above;
  • for the flight the penalties are 100% regardless of the period in which the cancellation takes place.
If the cancellation is made with: The cancellation fee is:
29+ days before departure 20% from the total fare
28 –15 days before departure 50% from the total fare
14 - 8 days before departure 75% from the total fare
7 - 0 days before departure 95% from the total fare

For bookings that contain cruise and flight, the cancellation penalties are calculated for each travel service as follows:

  • for the cruise the penalties will be calculated based on the information presented in the tables above;
  • for the flight the penalties are 100% regardless of the period in which the cancellation takes place.

For 1 to 4 night cruises (including Holiday sailings):

If the cancellation is made with: The cancellation fee is:
75+ days before departure Nonrefundable Deposit amounts
74 – 61 days before departure 50% from the total fare
60 –31 days before departure 75% from the total fare
30 - 0 days before departure 100% from the total fare

For 5 nights or longer cruises (including Holiday sailings or Cruisetours):

If the cancellation is made with: The cancellation fee is:
90+ days before departure Nonrefundable Deposit amounts
89 - 75 days before departure 25% from the total fare
74 - 61 days before departure 50% from the total fare
60 - 31 days before departure 75% from the total fare
30 – 0 days before departure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
121+ days before departure 75 USD per person
120 – 91 days before departure 25% from the total fare
90 – 61 days before departure 50% from the total fare
60 - 31 days before departure 75% from the total fare
30 – 0 days before departure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
90+ days before departure 0 euro
89 – 30 days before departure 250 euro
29 – 0 days before departure 100% from the total fare
If the cancellation is made with: The cancellation fee is:
76+ days before departure 0%
75 - 57 days before departure Deposit amount
56 - 29 days before departure 50% from the total fare
28 - 16 days before departure 75% from the total fare
15 – 0 days before departure 100% from the total fare

For Grand World, Grand Voyages, any segment of a grand world or grand voyage, 28+ day Hawaii, Tahiti & Marquesas, Tales of the South Pacific, Amazon Explorer, Incan Empires (including segments), 30+ day Transatlantic Voyages and any segment of a 30+ day Transatlantic:

If the cancellation is made with: The cancellation fee is:
120 – 91 days before departure Deposit amount
90 – 76 days before departure 60% from the total fare
75 - 0 days before departure 100% from the total fare

For bookings made at "Last Minute" category or any other promotion:

If the cancellation is made with: The cancellation fee is:
  any day before the start of the trip 100% from the total fare

CANCELLATION POLICY EXCEPTION: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit, irrespective of when the cancellation is made.

For Sailings 5 days or less:

If the cancellation is made with: The cancellation fee is:
75+ days before departure None
74 – 45 days before departure Deposit amount
44 –29 days before departure 50% from the total fare
28 - 15 days before departure 75% from the total fare
14 - 0 days before departure 100% from the total fare

For Sailings 6 to 24 days (including World Cruise Segments):

If the cancellation is made with: The cancellation fee is:
90+ days before departure None
89 – 57 days before departure Deposit amount
56 –29 days before departure 50% from the total fare
28 - 15 days before departure 75% from the total fare
14 - 0 days before departure 100% from the total fare

For Sailings 25 days or more (including Full World Cruise & World Cruise Segments):

If the cancellation is made with: The cancellation fee is:
120+ days before departure None
119 – 90 days before departure Deposit amount
89 – 64 days before departure 50% from the total fare
63 - 43 days before departure 75% from the total fare
42 - 0 days before departure 100% from the total fare

For All Pre- and Post-Cruise Hotel Services (all cruise lengths):

If the cancellation is made with: The cancellation fee is:
57+ days before departure None
56 –29 days before departure 50% from the total fare
28 - 15 days before departure 75% from the total fare
14 - 0 days before departure 100% from the total fare

For Cruises 25 Days Or Less

If the cancellation is made with: The cancellation fee is:
120 - 91 days before departure 15% from the total fare
90 – 46 days before departure 50% from the total fare
45 –31 days before departure 75% from the total fare
30 - 0 days before departure 100% from the total fare

For Cruises Of 26 Days Or More:

If the cancellation is made with: The cancellation fee is:
150 - 121 days before departure 15% from the total fare
120 – 91 days before departure 50% from the total fare
90 –76 days before departure 75% from the total fare
75 - 0 days before departure 100% from the total fare

For cruises of less than 15 days:

If the cancellation is made with: The cancellation fee is:
120-91 days before departure 225 euro per person (categ. G-PH1)
10% from the total fare (categ. OC-OS)
90 – 76 days before departure 25% from the total fare
75 –61 days before departure 50% from the total fare
60 - 31 days before departure 75% from the total fare
30 - 0 days before departure 100% from the total fare

For cruises of 15 days or more:

If the cancellation is made with: The cancellation fee is:
180 - 151 days before departure 225 euro per person (categ. G-PH1)
10% from the total fare (categ. OC-OS)
150 – 121 days before departure 25% from the total fare
120 –91 days before departure 50% from the total fare
90 - 61 days before departure 75% from the total fare
60 - 0 days before departure 100% from the total fare

For 180-Day Voyages:

If the cancellation is made with: The cancellation fee is:
181+ days before departure 225 euro per person (categ. G-PH1)
10% from the total fare (categ. OC-OS)
180 – 151 days before departure 25% from the total fare
150 –121 days before departure 50% from the total fare
120 - 91 days before departure 75% from the total fare
90 - 0 days before departure 100% from the total fare