Ensuring a safe, healthy and enjoyable cruise
The enhanced health and safety measures are designed to ensure that MSC Cruises preserves the experience onboard as well as ashore so that guest can expect to enjoy their holiday (more details on the following page)
The enhanced health and safety measures are designed to ensure that MSC Cruises preserves the experience onboard as well as ashore so that guest can expect to enjoy their holiday (more details on the following page).
MSC Cruises will preserve the uniqueness of the onboard experience whilst ensuring that the health and safety of the guests and the crew is protected. MSC Cruises will organise activities to ensure that guests can practice responsible social distancing. The guests will continue to enjoy rich experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more.
Service will be adapted to respect social distancing: all meals and drinks will be served to guests at their table. Self-service buffet will be temporarily unavailable but there will be options for some take-away food throughout the day. To minimise risks, MSC Cruises adapted the processes for ordering, preparing, delivering, consuming and paying for food and beverage services.
It is recommended that guests go ashore with an MSC Cruises Shore Excursion, as they will follow the same high standards of health and safety as on board.
Newly designed activities with smaller group sizes will be introduced with themed events, fun games, kids and family activities, talent shows, fitness, dance, sports and more. Theatre shows, Entertainment, Kids club and activities will be available through pre-booking.To ensure proper social distancing among guests, the capacity of the Theatre will be reduced, more performances of the shows will be offered as well as live streamed around the ship. Technology such as MSC for Me* (mobile app, in-cabin TV, interactive screens) will help guests plan and book their favourite activities.
All open decks will be accessible and pools, whirlpool baths, the aquapark will be available with a reduced occupancy to ensure social distancing. Sunbeds will be separated in clusters, sanitised after every use and a deeper sanitation will take place every night.
A new Remote Guest Service Centre will be available by telephone and remote desks will be set up on embarkation day to manage in-person questions in order to avoid queues at the Guest Services desk. In addition, guests will be encouraged to use digital services to find information such as MSC for Me* (mobile app, in-cabin TV, interactive screens) and ZOE, the in-cabin virtual personal Cruise assistant. Cashless payments will be highly recommended..
MSC Cruises is continuously assessing relevant developments in the response to the COVID-19 situation and will adapt even the Health & Safety measures as needed. Updates will be posted on MSC Cruises websites.
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